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Headlight Magic – Refund Terms and Conditions
At Headlight Magic, we are committed to providing high-quality products and unmatched customer service. We want you to be fully satisfied with your purchase. If something isn’t right, we’ll work with you to make it right. Please review the full terms below.
1. Refund Eligibility by Product Type
DIY Kits

  • Refunds accepted within 30 days of delivery.

  • Lightly used kits may still qualify for a partial refund or store credit.

  • Used or contaminated chemicals, open bottles, and heavily used applicators are not returnable.

Pro & Elite Kits

  • Refunds accepted only within 10 days of delivery.

  • Due to the value and nature of these kits, refunds are handled on a case-by-case basis.

  • No refunds will be issued for kits that have been used or partially used.

  • Headlight Ceramic Coating

  • This is a professional-grade product. If you are unsatisfied with results, we offer tech support and usage tips before authorizing refunds.

  • Open bottles are not eligible for return or refund.

Digital Products, Training, & Subscriptions

  • All sales of digital training materials, downloads, and course access are final and non-refundable once accessed or viewed.

  • If technical issues prevent access, we will provide full support to resolve them or extend access time.

2. Damaged, Missing, or Defective Items

  • Report any missing, damaged, or defective products within 3 days of delivery.

  • We will replace the item or issue credit where appropriate.

  • Please include photos of packaging and items to assist in the resolution process.

3. How to Request a Refund
To request a refund or return:

  1. Email us at help@headlightmagic.com with:

    • Full name and order number

    • Date of purchase

    • Description of issue or reason for return

    • Photo(s) if applicable

  2. Our customer care team will respond within 2 business days with instructions or a resolution.

  3. Once approved, you’ll receive either a refund, store credit, or product replacement within 5–7 business days.

4. Store Credit & Exchanges

  • In many cases, especially where a partial issue is reported, we may offer store credit for future purchases instead of a full refund.

  • Store credit expires after 90 days, and can be used toward any Headlight Magic product.

  • Exchanges for unused products may be accepted depending on stock, and availability.

5. Shipping Costs & Returns

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the product was defective, or the error was ours.

  • If a return label is provided by us, the cost may be deducted from your refund unless otherwise stated.

6. International Orders

  • Headlight Magic ships internationally, but brokerage fees, import taxes, and customs duties are the responsibility of the customer.

  • We are not responsible for delays or costs caused by customs.

  • Refunds on international orders are handled on a case-by-case basis, and do not include brokerage or customs fees.

7. Warranty & Disclaimer

  • Our products are guaranteed against defects in materials.

  • Headlight Magic is not responsible for misuse, improper storage, or failure to follow instructions.

  • Results may vary based on vehicle condition, climate, technique, and preparation.

  • We offer full support to help troubleshoot performance issues before considering refunds.

8. Abuse of Policy
We reserve the right to refuse refunds or returns in cases of:

  • Fraudulent or excessive refund claims

  • Abusive or threatening customer behavior

  • Product tampering or dishonest reporting

9. Questions?
We’re here to help. If you have questions about this policy or your order, please reach out to us at:
📧 help@headlightmagic.com

Headlight Magic – Lost Package Policy
At Headlight Magic, we take great care to ensure your order is packaged securely and shipped promptly. While most orders arrive without issue, we understand that on rare occasions, a package may be delayed, lost, or misdelivered in transit. Our Lost Package Policy explains how we handle these situations.
Tracking and Delivery Confirmation

  • Once your order ships, you will receive a tracking number via email.

  • Please monitor your tracking information to follow your package’s progress.

  • If tracking shows “delivered” but you cannot locate your package, we recommend first checking with neighbors, household members, or your local delivery driver.

Lost or Missing Packages
If your package appears to be lost in transit (no movement or scan updates for more than 7 business days):

  1. Contact us at help@headlightmagic.com with your order number.

  2. We will open an investigation with the carrier.

  3. Investigations may take up to 10 business days to complete.

Resolution Options

  • Confirmed Lost Package (not delivered): We will replace your order at no additional charge or issue a store credit/refund, depending on your preference.

  • Carrier-Confirmed Delivery: If the carrier confirms delivery but you did not receive the package, we are not responsible for theft, damage, or misplacement after delivery. In these cases, we will assist you with filing a claim with the carrier and may, at our discretion, offer a discounted replacement.

Customer Responsibility

  • Ensure your shipping address is entered correctly at checkout. Headlight Magic is not responsible for packages sent to an incorrect or incomplete address provided by the customer.

  • We strongly recommend choosing a secure delivery location to prevent package theft.

Final Note
Headlight Magic is committed to making sure you receive your products in a timely and reliable manner. If you ever experience a shipping issue, we will do our best to resolve it quickly and fairly.

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