Headlight Magic – Refund Terms and Conditions
At Headlight Magic, we are committed to providing high-quality products and unmatched customer service. We want you to be fully satisfied with your purchase. If something isn’t right, we’ll work with you to make it right. Please review the full terms below.
1. Refund Eligibility by Product Type
DIY Kits

• Refunds accepted within 30 days of delivery.

• Lightly used kits may still qualify for a partial refund or store credit.

• Used or contaminated chemicals, open bottles, and heavily used applicators are not returnable.

Pro & Elite Kits

• Refunds accepted only within 10 days of delivery.

• Due to the value and nature of these kits, refunds are handled on a case-by-case basis.

• No refunds will be issued for kits that have been used or partially used.

• We reserve the right to offer store credit or product replacement instead of a cash refund depending on the situation.

Headlight Ceramic Coating

• This is a professional-grade product. If you are unsatisfied with results, we offer tech support and usage tips before authorizing refunds.

• Open bottles are not eligible for return.

Digital Products, Training, & Subscriptions

• All sales of digital training materials, downloads, and course access are final and non-refundable once accessed or viewed.

• If technical issues prevent access, we will provide full support to resolve them or extend access time.

2. Damaged, Missing, or Defective Items

• Report any missing, damaged, or defective products within 3 days of delivery.

• We will replace the item or issue credit where appropriate.

• Please include photos of packaging and items to assist in the resolution process.

3. How to Request a Refund
To request a refund or return:

1. Email us at help@headlightmagic.com with:

   • Full name and order number

   • Date of purchase

   • Description of issue or reason for return

   • Photo(s) if applicable

2. Our customer care team will respond within 2 business days with instructions or a resolution.

3. Once approved, you’ll receive either a refund, store credit, or product replacement within 5–7 business days.

4. Store Credit & Exchanges

• In many cases, especially where a partial issue is reported, we may offer store credit for future purchases instead of a full refund.

• Store credit never expires and can be used toward any Headlight Magic product.

• Exchanges for unused products may be accepted depending on stock and availability.

5. Shipping Costs & Returns

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs unless the product was defective or the error was ours.

• If a return label is provided by us, the cost may be deducted from your refund unless otherwise stated.

6. International Orders

• Headlight Magic ships internationally, but brokerage fees, import taxes, and customs duties are the responsibility of the customer.

• We are not responsible for delays or costs caused by customs.

• Refunds on international orders are handled on a case-by-case basis and do not include brokerage or customs fees.

7. Warranty & Disclaimer

• Our products are guaranteed against defects in materials or workmanship.

• Headlight Magic is not responsible for misuse, improper storage, or failure to follow instructions.

• Results may vary based on vehicle condition, climate, technique, and preparation.

• We offer full support to help troubleshoot performance issues before considering refunds.

8. Abuse of Policy
We reserve the right to refuse refunds or returns in cases of:

• Fraudulent or excessive refund claims

• Abusive or threatening customer behavior

• Product tampering or dishonest reporting

9. Questions?
We’re here to help. If you have questions about this policy or your order, please reach out to us at:
📧 help@headlightmagic.com
📞 Or use the contact form on our website